Leonard M.

Pacific Garage Door Service handled the entire garage door repair process professionally. (1) The customer service desk responded immediately and provided a one hour window when the repair professional would arrive; (2) The appointment was confirmed via email within 15 minutes of my call; (3) The repair professional sent a text message informing me that he was on his way, which included his name and a digital image of his face – a nice security touch; (4) The repair professional arrived precisely on time; (5) The repair professional performed several diagnostics, identified the problem and provided a solution which involved replacing the door opener and wall switch, which was done the same day; (6) The repair professional patiently endured my over the shoulder monitoring and carefully explained what he was doing every step of the way; (7) Did I mention that the repair professional was also the business owner? As an executive who has been responsible for customer service at a Fortune 100 company I have demanding standards. This company met them, fully. They were informative, met their arrival commitment, executed their work professionally. 5 star!!! Highly Recommend!

Lauren C.

“I’m totally sold. Scott, the co-owner came out for the job. He was on time. He encouraged me to stay and watch his work. He was very thorough, and replaced my springs without trying to upsell. His work stayed in line with his estimate. Pacific will be my choice for any future garage door repairs.”

Tony W.

“I’m totally sold. Scott, the co-owner came out for the job. He was on time. He encouraged me to stay and watch his work. He was very thorough, and replaced my springs without trying to upsell. His work stayed in line with his estimate. Pacific will be my choice for any future garage door repairs.”

Brad S.

“Very impressed with Pacific Garage Door repair. Service was very quick, and Scott was very professional. Would definitely recommend this company.”

Bob D.

“Diagnosed the problem immediately and repaired the door opener quickly. Excellent work.”

Dorothy S.

“We’ve used Scott a few times for various issues with out two garage doors. He always provides honest evaluations, fast service and competitive pricing.”

Tom J.

“My neighbor recommended Scott when my garage door was damaged. He took care of our issue quickly and I got a great price! He’s my go to garage guy!”

Mary B.

He was professional and arrived early. He did a fantastic job. Everything seems to be working smoothly so far.

John K.

Service was prompt, knowledgeable , informative and courteous.

Sue S.

They were very very good!

Scott was great! He gave a reasonable quote and stuck to it. He arrived on time and completed the job in the expected time. I was lingering in the garage with him…we had a lovely chat about this and that…and I could tell he was thorough and skilled at what he was doing. My garage door now opens and closes again! I’ll also add…I needed the serial number which was on the unit. Even though he had left hours before, Scott stopped back at my place to get me the info I needed. Great customer service! I can highly recommend Scott and Pacific Garage Door.

Mark Miller

The Pacific Garage tech was awesome! I had a spring blow out and he came the same day I called for help. He noticed my motor is not strong enough for how heavy our custom door is but did not try to sell me extra stuff, in fact, he said, might as well use this one until it dies, then replace it! It was tough work as my door takes 4 large springs and he needed to take a break as it was so hot in the garage but he only charged me labor for the time he worked on the door. Great guy and gave me ideas on a door replacement for when the time comes. He also have me the coupon he has out now even through i didn’t have one and didn’t even know a coupon existed. I don’t do reviews often. I’m taking the time to do this one because the service was THAT excellent.

Smoot Carl-Mitchell

Scott showed up on an emergency out of the blue call and totally used his experience to fix my completely on a shoestring broken garage door when most were ready to take advantage of my situation. He fixed it and firmed up the door to be able to function and get me out of a bad spot. He did all this at a very fair/good price!!! I will call this company for any further work on my garage door(s). Thanks Scott!

Very friendly and courteous. He explained everything he was doing and gave us options for what we needed. For example when he indicated our rollers were worn, he indicated we could opt not to replace them at this time.

Joshua Rudin

Very friendly and courteous.