Pacific Garage Door Service handled the entire garage door repair process professionally. (1) The customer service desk responded immediately and provided a one hour window when the repair professional would arrive; (2) The appointment was confirmed via email within 15 minutes of my call; (3) The repair professional sent a text message informing me that he was on his way, which included his name and a digital image of his face - a nice security touch; (4) The repair professional arrived precisely on time; (5) The repair professional performed several diagnostics, identified the problem and provided a solution which involved replacing the door opener and wall switch, which was done the same day; (6) The repair professional patiently endured my over the shoulder monitoring and carefully explained what he was doing every step of the way; (7) Did I mention that the repair professional was also the business owner? As an executive who has been responsible for customer service at a Fortune 100 company I have demanding standards. This company met them, fully. They were informative, met their arrival commitment, executed their work professionally. 5 star!!! Highly Recommend!
I had an issue with my garage door that needed to be fixed ASAP (so I could actually get out of my garage) and a gentleman came out within 45 minutes and repaired my door! He was professional, courteous and knew what he was doing!! Very reasonable rates too! I will definitely use their services again and I highly recommend them!!! Look no further!!
I'm totally sold. Scott, the co-owner came out for the job. He was on time. He encouraged me to stay and watch his work. He was very thorough, and replaced my springs without trying to upsell. His work stayed in line with his estimate. Pacific will be my choice for any future garage door repairs.
Very impressed with Pacific Garage Door repair. Service was very quick, and Scott was very professional. Would definitely recommend this company .
Diagnosed the problem immediately and repaired the door opener quickly. Excellent work.
He was professional and arrived early. He did a fantastic job. Everything seems to be working smoothly so far.
The Pacific Garage tech was awesome! I had a spring blow out and he came the same day I called for help. He noticed my motor is not strong enough for how heavy our custom door is but did not try to sell me extra stuff, in fact, he said, might as well use this one until it dies, then replace it! It was tough work as my door takes 4 large springs and he needed to take a break as it was so hot in the garage but he only charged me labor for the time he worked on the door. Great guy and gave me ideas on a door replacement for when the time comes. He also have me the coupon he has out now even through i didn't have one and didn't even know a coupon existed. I don't do reviews often. I'm taking the time to do this one because the service was THAT excellent.
Service was prompt, knowledgeable , informative and courteous. Scott was great and I would not hesitate to call them again.
Scott showed up on an emergency out of the blue call and totally used his experience to fix my completely on a shoestring broken garage door when most were ready to take advantage of my situation. He fixed it and firmed up the door to be able to function and get me out of a bad spot. He did all this at a very fair/good price!!! I will call this company for any further work on my garage door(s). Thanks Scott!
Very friendly and courteous. He explained everything he was doing and gave us options for what we needed. For example when he indicated our rollers were worn, he indicated we could opt not to replace them at this time.
Their service was very good. They arrived on time, gave me a fair price and did the work in a timely manner.
This company is truly amazing. When I had an issue with the garage door remote's and ``Home Link`` I spoke directly to the owner. He was wonderfully thoughtful, helpful, personable and accommodating. We troubleshot on our own based on his intelligent suggestions, but we needed the professionals to come out. He was at my location in less than 1 hour - remarkable. He was kind, confident, efficient and knowledgeable. He repaired it with the utmost proficiency and expertise and at a fair price in a quick amount of time. He explained, informed and educated as well. Very pleased with this excellent company, the professionalism and the service provided! The only company I will recommend in the future!